Jitender Singh

IT Service Management (ITSM) professional with 12+ years of experience in service operations, ITSM, and corporate training. ITIL® Version 5 Managing Professional, ITIL® Version 5 Practice Manager, and PRINCE2® Practitioner, with a passion for helping organizations improve service delivery through practical adoption of ITSM best practices. Over the past few years, I have delivered 100+ instructor-led training sessions for professionals across Europe, APAC, the Middle East, Africa, and North America, simplifying complex concepts into practical, real-world learning experiences. My background combines hands-on service operations with corporate training, enabling me to bridge the gap between theory and practice. I have supported enterprise environments including Airtel Africa, SpeedPay (UAE), and BSNL, with experience in service operations, incident management, change enablement, service governance, and continual improvement.